Connection to Classes
How to install Zoom?
Download Zoom for your computer or tablet from the official website. We do not recommend joining from a phone because the small screen limits functionality.
How to join a lesson?
In your personal account, a "Join" button will appear 30 minutes before the lesson. You can also use the Meeting ID and password provided in your account.
Zoom asks for a password / Meeting ID — what should I do?
If you join via the link from your personal account, no password is needed. If Zoom still asks — the password is shown next to the link.
During the Lesson
Which Zoom functions might be needed?
Turning camera and microphone on/off, reactions, drawing tools (on computer and tablet).
Why can’t the teacher hear me?
Check that Zoom has access to your microphone, verify audio settings inside Zoom, and system sound settings on your device.
What to do if I can’t see the teacher’s screen?
Switch to full screen mode and select “Teacher’s Screen” manually. If it doesn’t help — leave and rejoin the meeting.
Zoom freezes or disconnects — what should I do?
Reconnect via the same link. Check your internet connection (Wi-Fi is better than mobile data). Restart your device or router if needed.
Learning Process Organization
When should I connect to the lesson?
5 minutes before the start, to check camera and microphone.
Do parents need to be present during lessons?
No, except for the first few lessons for children aged 4–6 (it is recommended to stay nearby for adaptation).
How to prepare the child’s workspace?
A comfortable desk and chair, good lighting, and a separate notebook for each subject.
Is it allowed to eat during the lesson?
No, it is distracting and unsafe.
Homework
Where can I find homework?
In your personal account.
How should it be done?
In a notebook, a PDF editor, or by printing the assignment.
How to submit completed work?
Take a photo or scan and send it to the teacher.
Subscription and Payment
Can I freeze my subscription?
Yes: annual plan — up to 30 days, half-year plan — up to 15 days, and additionally during school holidays.
Can I cancel my subscription?
Yes, but please notify us in advance to avoid automatic renewal charges.
Will I get a refund if I cancel?
Yes, within 7 days after payment: we refund the amount minus $17 for each attended lesson.
